Since the establishment of the YKK Group, Quality Management has been the central focus of all our business activities.
Appropriate Disclosure of Information to and Education of Customers
Initiatives in Japan
Customer Support/Customer Website (YKK)
We operate the YKK Fastening Support Website as a point of contact to provide product information and receive inquiries from customers in the Japanese market concerning YKK fastening product tips, handling warnings, and means of consulting in the case of failure.
Enhancement of Points of Contact with Consumers in Coordination with Government Policy (YKK AP)
YKK AP ensures traceability using serial numbers. In addition,
we give lectures at product safety seminars organized by the relevant authorities, and provide information to industry bodies. By providing many contact points with customers, we strive to create opportunities for safety training and to educate about inspection and maintenance.
A product safety seminar