YKK GROUP

CONSUMER ISSUES

Since the establishment of the YKK Group, Quality Management has been the central focus of all our business activities.

 
 
RESPONSIBILITY TO CUSTOMERS
 

Appropriate Disclosure of Information to and Education of Customers

Initiatives in Japan

Customer Support/Customer Website (YKK)

We operate the YKK Fastening Support Website as a point of contact to provide product information and receive inquiries from customers in the Japanese market concerning YKK fastening product tips, handling warnings, and means of consulting in the case of failure.

YKK Fastening Support
(JAPAN Company, YKK Corporation Fastening Products Group) (in Japanese)

Fastening Products

Enhancement of Points of Contact with Consumers in Coordination with Government Policy (YKK AP)

YKK AP ensures traceability using serial numbers. In addition,
we give lectures at product safety seminars organized by the relevant authorities, and provide information to industry bodies. By providing many contact points with customers, we strive to create opportunities for safety training and to educate about inspection and maintenance.

Initiatives of the AP (Architectural Products) Business

A product safety seminar
A product safety seminar

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